Refund policy

At GharMe, we take immense pride in the quality and curation of our products. To maintain high standards of hygiene and service efficiency, we adhere to a strict return and refund policy. Please review the following terms carefully before finalizing your purchase.

1. Eligibility for Returns & Replacements

Returns or replacements are strictly limited to cases involving damaged, defective, or incorrect items.

  • Notification Window: Any discrepancy or damage must be reported within 48 hours of the delivery timestamp. Requests made after this window will not be entertained.
  • Condition: Items must be returned in their original, unused, and unwashed condition, including all original packaging, tags, and protective seals.
  • Mandatory Evidence: A clear, unedited unboxing video (starting from the sealed package) is mandatory for all return or replacement claims. Without this video, GharMe reserves the right to reject the claim.

2. Non-Returnable Scenarios

To protect our business margins and hygiene standards, we do not accept returns under the following circumstances:

  • Change of Mind: Returns based on personal preference or "change of mind" are not permitted.
  • Customer Error: Incorrect size, variant, color, or product ordered by the customer.
  • Usage: Any product that has been used, partially used, or washed.
  • Promotions: Sale, discounted, or promotional items are considered "Final Sale".
  • Hygiene: Health or hygiene-sensitive products once the original seal is broken.

3. Refund Process

  • Quality Inspection: All returns are subject to a manual quality inspection upon reaching our facility.
  • Timeline: Approved refunds will be initiated within 5–7 business days post-inspection.
  • Method: Refunds are issued directly to the original payment method used during checkout.
  • Non-Refundable Costs: Original shipping fees and any applicable Cash on Delivery (COD) charges are strictly non-refundable.

4. Cash on Delivery (COD) Specifics

  • Refund Method: COD orders are not eligible for direct cash refunds. For approved returns, refunds will be issued as Store Credit/Coupons or via UPI/Bank Transfer after successful identity verification.
  • Cancellations: COD orders cannot be cancelled once they have entered the "Shipped" status.
  • Refusal Policy: Repeated refusal of COD orders may result in account restriction or permanent blacklisting from the GharMe platform.

5. Cancellations

  • Standard Orders: You may request a cancellation within 6 hours of placing your order, provided it has not yet been processed for dispatch.
  • In-Transit Orders: Once an order is dispatched or shipped, no cancellations can be accepted.

6. Logistics & Return Shipping

  • Approved Returns: GharMe will cover return shipping costs only for approved claims involving damaged or incorrect items.
  • Unauthorized Returns: Any items sent back to our facility without prior approval from our support team will not be accepted or refunded.

7. Contact for Support

To initiate a claim, please contact us with your Order ID and the Unboxing Video:

  • Email Support: support@gharme.com
  • Phone/WhatsApp Assistance: +91 9323767646